- Motivation, willingness to offer good service.
- Attitude of thinking what I can do and performing
Recognize our customers and be willing to help our customers.
“I’d like to offer better service to our customers than our customers expect!”
This attitude leads to offer “hearty service” fulfilling our customer’s needs.
To achieve this, it is important for us to act with “thankful mind”.
- Cooperation with others
Job is not done alone.
Job in a team or a center needs cooperation with each other.
- Self-control
Health management
The contact center takes shifts implemented by call projection.
If you take a sick day, it causes to put a strain on other members in your team. Also less members in a team increase missed calls.
Skill management
Always take care of yourself to improve your skills.