Hello Thi,
Please make sure that your team always inform the IT team and not the BKK team for the upload in Netsuite.
Like indicated before AGENT VALUE in TP has to be same as the SO and the Invoice value in NS.
If new services has to be invoiced on a existing booking - your team has to inform IT which will be uploading the new line in Netsuite.
We will not do manual entry in Netsuite as suggested before.
If there are issues, let's discuss about it