If you didn't receive an item
After you pay for your item, check the estimated delivery date on the Order details page of your purchase in My eBay.
The seller may also provide you with shipment tracking information. Check the package tracking to see when the seller shipped the item.
If the estimated delivery date has passed, or you didn't receive tracking information, and you haven't received your item, the eBay Money Back Guarantee can help. Learn more about the eBay Money Back Guarantee.