Hello Bangorn,
For this Supplier, they have returned the Settlement Agreement (SA) directly. In this case, we presume that the Supplier has not outstanding balance with us, thus no Statement of Account (SOA) needed from them.
Next steps, TH team to check in SAP and confirm that there is really no outstanding balances with this supplier in our books. If there is a debit balance, we need to claim this money back from the Supplier or agree with them to offset the next invoice (if any).
As shared in lync,
If supplier have balance ==> they should send SOA
If supplier have no outstanding balance ==> they may send SA directly
For both, KAM needs to check to SAP and confirm the balance in our books (SAP)
If supplier do not owe us any money.. we can close the case ==> indicate in Tracker report the Date of SOA received + Date of SA received + Date of Account Reconciled to SAP
If Supplier send SA directly without SOA (as there is no outstanding balance).. you can update both Date of SOA received + Date of SA received as the same date
Please let us know if you have other questions. Thanks