We have four main findings. First, customer satisfactionlevels vary over the consumption period. Specifically, we find that customer satisfaction levels vary over a home-buyer’s consumption period. Homebuyers tend to be mostsatisfied 30 days after closing and least satisfied 11 monthsafter closing. Specifically, the overall level of customer satisfaction is 5.55 (out of 6) 30 days after closing, but drops to 5.06 (out of 6) 11 months after closing.