Decision Time
With the basic scaffolding of his turnaround plan in place , Joly Knew the really hard work was just about to begin. Changing the organizational structure and bringing in new staff were relatively simple actions; by far the bigger challenge would be translating his vision into a strategic plan that could be implemented throughout the organization. What should Best Buy’s new integrated “clicks” and “bricks” platform look like? What kinds of exclusive brands, membership programs, and services would be most effective in building customer loyalty and converting site visits to sales? What new system-information technology, accounting, operations, or otherwise- would be required? How could the senior management team get the rank-and-file employees to believe in a new and improved Best Buy and then equip them with the skills they would need to be successful in a multichannel retail world?
Decision TimeWith the basic scaffolding of his turnaround plan in place , Joly Knew the really hard work was just about to begin. Changing the organizational structure and bringing in new staff were relatively simple actions; by far the bigger challenge would be translating his vision into a strategic plan that could be implemented throughout the organization. What should Best Buy’s new integrated “clicks” and “bricks” platform look like? What kinds of exclusive brands, membership programs, and services would be most effective in building customer loyalty and converting site visits to sales? What new system-information technology, accounting, operations, or otherwise- would be required? How could the senior management team get the rank-and-file employees to believe in a new and improved Best Buy and then equip them with the skills they would need to be successful in a multichannel retail world?
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