Your late shipment rate does not meet our performance target of less than 4% of your orders. Our policies state that sellers must ship orders by the Expected Ship Date.
We want to call your attention to this issue because failing to meet our performance targets can result in the removal of your Amazon.com selling privileges.
To speak with someone about this message, you can request a telephone call from Seller Support (https://sellercentral.amazon.com/hz/contact-us/performance).
You can view your performance metrics on the Account Health tab of the Customer Satisfaction page in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/seller-rating/pages/account-health.html). Reviewing your metrics may help you identify where you can improve your performance.
To learn more about confirming shipments, search "confirm shipment" in Seller Central Help. For performance improvement tips, search "Seller Best Practices."