ISO 9000 & TQM are not Interchangeable. Total Quality Management • Definition: Concerned only with quality management systems. – ( design, development, purchasing, production, installation, & servicing of products and services) ISO 9000 • Definition: Encompasses every aspect of the business or organization. – (QMS + Support systems [HR, finance, marketing..etc],every function and level from top to bottom) • TQM means that management is responsible for developing organizations vision, strategy, tactics..etc ISO 9000 19