The PMS is the core system used to operate the hotel. All other systems need to interface to the PMS. After a considerable amount of research, Carlson Rezidor has standardised on MICROS OPERA. MICROS are the world leader in PMS systems and are used by most of the world’s leading hotel companies. It offers unmatched reliability and support and is well represented throughout Asia Pacific.
A key consideration for choosing MICROS, besides global reach, was the similarity with Carlson Rezidor’s Central Reservations System (Curtis-C) in the use of guest, company & travel agent profiles. A two-way interface was developed between the two systems and reservation delivery from Curtis-C to the hotel is done electronically via a virtual private network (VPN) which connects all hotels to the Carlson network.