Table 1 Business process at workshop X
Administration Finance Sales and service Warehouse and purchase
Managing price list Accounts receivable collection Motorcycle service Procurement
Recording employee payroll Invoice payment Sales of spare part Receiving
Recording purchases Employee salary payment Return damaged or inappropriate spare parts.
Storage
Recording sales and services activity
Other expenses payment Inventory control
Payment receipt Return to supplier
The analysis of the current business processes and direct field observations showed that the business processes has some drawbacks. The identified weak points in business processes are:
Business process serving spare parts sales for the segment B2B and segment B2C is the same business process.
The average service time for customers who make purchases over 10 types of goods is 30-60 minutes.
Record sales are done manually.
Stock out rate experienced by the company is about 70%.