The government is conscientious in constructing for a new formulation to upgrade efforts on the
protection of consumer rights. This is reflected through the establishment of Consumer Protection Act
1999 (Act 599) which provides for additional legal frameworks to monitor consumer rights on the issue
of supply of goods against the suppliers or manufactures of the goods concerned. Act 599 contains 14
parts involving 150 legal provisions to for consumer protection, the setting up of National Consumer
Advisory Council and Consumer Claims Tribunal. Apart from that, under the 599 Act, the use of a new
term – guarantee was inserted to highlight the seriousness of a guarantee default in supplying and
manufacturing of goods to consumer among others, detailing the level of guarantee default as a minor
default that could be rectified, or involving a substantial default