A certified focus group facilitator led the sessions, which lasted about 2 hours. The facilitator asked RNs to describe the current model and to talk about their satisfaction/dissatisfaction with the model during the first hour. The task force dis covered that the supervisors and managers knew the model inside and out. This segment fully under- stood the rationale behind the program and appreciated the consistent approach when managing RN salary expectations. However, we found that the staff RNs had only a vague idea of how the model worked. Even though we had originally communicated the RN model often at various RN venues, this lack of understanding demonstrates the need for continuous, ongoing communication in many different formats. The day and extended-hours RNs were particularly dissatisfied with the model and felt that they" (meaning administration) made decisions about pay based on their worth. They also thought that the difference in pay between the day and extended hours RNs was much greater than it is Similarly, the 24/7 s expressed satisfaction with their pay; they were under the impression that they would take a significant salary reduction in the future if they were to transfer to a day or extended hours job. In the second hour of the focus group session, a representative from HR gave a 5-minute overview of the model that included pay rates for each level in the model presentation, RNs verbalized satisfaction with the model and suggested that this open communication be made available to all RNs