Thank you for working with Booking.com.
We’re reaching out to you about reservation 574650246 for Michael Sollyman. You had recently cancelled this reservation as a no-show in our shared Extranet system.
Mr.Montri (reservation supervisor) has since been in touch with us and let us know that the guest did stay at your property. Because the guest made use of this reservation, the commission for this reservation will remain in effect. You will receive a separate invoice for the charge.
We ask you to kindly verify all the information before making any updates in the Extranet as our guests receive an immediate notification if their reservation has been cancelled or modified.
Don’t forget that you can find answers to many frequently asked questions about the Extranet in the FAQ section. We’re also available 24/7 to answer any additional questions you may have.
Thank you again for working with Booking.com. We look forward to our continued partnership and mutual success.
Kind regards,