Through a literature review, the two frameworks adopted as references, namely, the
measurement of performance and the management of the IC, are identified. Indeed, for
the PMS model the paper refers to common assessment framework (CAF) model
(European CAF Resources Centre, 2013) while, for the IC model, the conceptual
framework developed by the Health Agency of Emilia-Romagna Region (Italy), in
collaboration with the University of Ferrara (ref. Baccarini et al., 2008) is considered.
The integration of the two models is made, with reference to healthcare organizations,
comparing the parameters of both models in order to detect and overcome overlaps and
proposing, where necessary, appropriate modifications. The organization of the work is
synthetically illustrated in Figure 1.