In order to propose a conceptual model for knowledge management
system CSFs in the Bahman automobile industry, this model is
categorized into five dimensions: “organizational culture”, “goals and
strategies”, “information technology”, “organizational factors”,
“human resource management” and 26 sub-factors (Fig. 1). Prior to
expressing the priority of knowledge management system CSFs, it
should be noted whether the differences between the five main
dimensions ranks were significant. As a result of the Friedman test
with an asymptotic significance of 0.008, which is less than 0.05
according (Table 4), this difference can be considered verified. The
five main dimensions of knowledge management system
implementation CSFs that were prioritized using the Friedman test are
shown in Table 5.