What seemed like an obvious improvement to the buyer was greeted by people at the seller, many of whom were young Generation Y employees, as an inconvenience.
“Why are you forcing us to make a decision about health care plans?” came the
cry to their HR liaison from the lead firm. The European firm learned from briefings
with HR that the positive or negative effect of a change is in the eye of the beholder and
moved more carefully in contemplating future policy changes.