With dynamic demand from customers, increasing pressure
has been put on manufacturers to provide customized and
reliable services. Managing the supply chain in an effective
way is vital for manufacturers in maintaining competitiveness
and in achieving customer satisfaction. In fact, a
manufacturer is a key party in linking suppliers and
customers in the supply chain. According to the production
demand, the manufacturer orders raw materials or semi
finished materials from suppliers. The received materials are
placed in the warehouse for storage before they are sent for
production. Apart from goods storage, the warehouse also
provides various kinds of value-added services to its
customers so as to increase the profit. As customers always
request high quality services, warehouse operations become
complex in handling diversified product types, with limited
time and resources.
In addition, risks that may occur due to the uncertainty and
rapid changes in the business environment bring losses to the
manufacturer. Thus, the concept of risk management from the
customer perspective should be taken into consideration
when planning the operations workflow. It enables the
manufacturer to manage risk efficiently despite the severity
of the risk, and allows rapid recovery after a disruption in
business continuity (Tang, 2006). Since risks will affect a
business organization's performance significantly in both the
short-term and long-term, a manufacturer may suffer loss if
they fail to deal with the problems and risks properly.
Therefore, in this paper, a Workflow Decision Support
System (WDSS) is proposed to formulate warehouse
operations workflow in the manufacturing industry by
integrating the concept of risk of concern to the customer.
The potential risk factors that may be faced in the operations
are first identified and ranked based on customer
specification, warehouse situation and specific product
characteristics. After that, the warehouse operations
workflow plan is formulated according to customer order
specification and particular risk factor.
they fail to deal with the problems and risks properly.
Therefore, in this paper, a Workflow Decision Support
System (WDSS) is proposed to formulate warehouse
operations workflow in the manufacturing industry by
integrating the concept of risk of concern to the customer.
The potential risk factors that may be faced in the operations
are first identified and ranked based on customer
specification, warehouse situation and specific product
characteristics. After that, the warehouse operations
workflow plan is formulated according to customer order
specification and particular risk factor.
they fail to deal with the problems and risks properly.
Therefore, in this paper, a Workflow Decision Support
System (WDSS) is proposed to formulate warehouse
operations workflow in the manufacturing industry by
integrating the concept of risk of concern to the customer.
The potential risk factors that may be faced in the operations
are first identified and ranked based on customer
specification, warehouse situation and specific product
characteristics. After that, the warehouse operations
workflow plan is formulated according to customer order
specification and particular risk factor.
short-term and long-term, a manufacturer may suffer loss if
they fail to deal with the problems and risks properly.
Therefore, in this paper, a Workflow Decision Support
System (WDSS) is proposed to formulate warehouse
operations workflow in the manufacturing industry by
integrating the concept of risk of concern to the customer.
The potential risk factors that may be faced in the operations
are first identified and ranked based on customer
specification, warehouse situation and specific product
characteristics. After that, the warehouse operations
workflow plan is formulated according to customer order
specification and particular risk factor.