Resource Section
ENCOURAGING CONSTRUCTIVE DIALOGUE
ITEM 44: Asks People What He or She Can Do to Improve
ITEM 45: Genuinely Listens to Others
ITEM 46: Accepts Constructive Feedback in a Positive Manner (Avoids Defensiveness)
ITEM 47: Strives to Understand the Other Person’s Frame of Reference
ITEM 48: Encourages People to Challenge the Status Quo