General Principles for receiving operations
Receiving procedures should be performed independently of other departments although kitchen staff should be present upon receiving fresh food items or technical staff upon receiving machines/equipment delivery.
The receiving staff should check the quality and quantity of the goods delivered. Food and beverage that are received frequently should be examined carefully because of potential disruption of business due to food sanitation issues.
When the goods are found to differ from specifications, or are deficient in quality or weight as a result of receiving, the proper procedures such as rejection of the goods, correction of delivery slip, or preparation of a return slip or a credit note should be taken depending on the condition of the goods.
As general rule, goods without a purchase order should not be accepted; however, when goods are delivered without a proper hotel purchase order, receiving staff should immediately notify the Purchasing Manager and the department concerned. The receiving process should then be formally authorized and acknowledged by the head of department who initiate the order and they