Friends,
In addition to price adjustments and kit name changes, CTRL will offer a standard 5 year warranty on all CTRL manufactured products in 2016 - UL101 and PowerBeam. The standard warranty is valid for any manufacturer's defects. If your client drops the detector or uses it like a hammer, for example,...these things are not covered.
Further, as you know, the UL101 does not require calibration. However, the new warranty qualifies your customer for 5 years of qualification of the receiver and/or transmitter. They can return the UL101 or UT2000 to CTRL one time per year to qualify its sensitivity and to determine if it continues in working order according to our quality specifications.
To return the UL101 for qualification, contact CTRL to receive an RMA #. The client must pay for shipping/handling to and from CTRL. This is their only cost in the first 5 years.
If, during qualification, we notice any need for repair or replacement, we will notify you/client. But, the purpose of this process is to assure the client of good working order. This is not a repair procedure. The repair procedure remains the same.
A qualification document will accompany each kit when shipped from CTRL.
Feel free to contact me with any questions. We believe that this will offer more value to your client during the sales process.
Benjamin Fried
Vice President Sales & Marketing