Step 1: Check HP Connected setup requirements
Before setting up your printer on HP Connected, make sure the printer meets the following requirements. If the printer does not meet the requirements, the printer cannot be added to your HP Connected account.
NOTE:
If you connect your printer with a USB cable, web-connected printing services do not work.
Make sure your country/region supports HP Connected. Go to HP Connected, and then click on the country/region and language. In the drop-down menu, find your country/region and language.
If you do not find your country/region from the list, HP Connected is not supported.
During the printer setup and driver installation, you might have been prompted to activate your printer online at the HP Connected website. Check and see if you already created an HP Connected account.
If you have an account, check if your printer is listed on the Devices tab.
If your printer displays, skip to What are the different web-connected printing services.
If your printer does not display, continue to the next step.
Make sure your printer supports web-connected printing services.
Look for an HP ePrint logo, button, or icon on the printer control panel.