Long time ago Her daughter had booked a reservation at the MHB by using complimentary 1 night stay , but can't stay. Because she didn't bring the membership card to the hotel, so it does not stay. She was upset that can't be allowed either already booked ( raise one's voice) I am saying that without a membership card can be requested to inform the Coordinator at each hotel. She said what the hotel don't contact with you, you are coordinator. I apologize for inconvenient. Next time I will assist the reservations or dining room. Can contact me she was angry and said don't want to renew membership. I was informed that in most of the remaining cards are also available. I am willing to coordinate, she said she was going to tell my daughter.