Our study links the results in the B2B context, between university cultural
management and cultural entities. Relationship marketing and service-quality
orientations as two direct results of market orientation in cultural entities (Camarero,
2007) and given that the relationship between market orientation and customer-perceived
service quality in higher education is well known (Voon, 2006), this paper draws on the
factors that influence B2B relationship quality in cultural services of higher education.
Cultural entities are beginning to develop a wider strategic perspective through a
relationship marketing approach in which they build long-term relationships with all their
stakeholders (Conway and Whitelock, 2007) and highlights the importance of service
quality in commitment to customer satisfaction (Hume and Sullivan, 2010). The above