The study included visits and interviews, consisting of open questions that allowed the respondent to build
his/her answer freely, while the data analysis made a comparison between the responses at interviews and some
statements from the questionnaires, for which a Likert scale was used and which had values of 1 to 5 that
represent: 1 – Strongly Agree, 2 – Slightly Agree, 3 - Neither agree nor disagree, 4 - Slightly Disagree and 5 –
Strongly Disagree. The data analysis was developed using tools of statistical methods and Statistica and NVIVO
software.