I'm writing to you because i can't get through to your helpline. I've been trying all week, but i get put on hold and then no one answers me. My problem is, i flew from New York to London last week on your airline, but when i got to the airport, i couldn't find my suitcase at baggage reclaim. I told someone at your desk. They promised to investigate and call me. Since then, nothing. I'm Brazilian, a single woman and my own in London. I must get my suitcase back. It's got some expensive clothes, some important for the items. And I don't think i've got any bills for the things i brought.