As you are well aware the general situation and economy has not being good in Thailand for the past 1 ½ year and we have been stuck with these machines in stock for a long time. A combination of both good will and support would first of all be that you register these machines under warranty starting from the installation date.
In this case we are not even talking about warranty, we are talking about parts that obviously was broken before the machine arrived to Thailand and you want us to pay for it………..!!!???