My apologies for the inconvenience suffered by Mr. Ian regarding his airfare refund. It usually takes an airline about 2 to 3 months to process a refund. Mr. Ian's refund is being processed now by the airline.My company did not get money for refund from the airlines. I told about this case with my boss already. My boss decided to pay the money back for Mr.Ian but we will pay back into Mr.Ian’s credit card (Amex). We will manage for refund into Amex card within today. The staff of Amex told me about how long to manage for refund money back to the credit card account. The bank always spend the time for manage after get the document confirmation from my company around 2 days and then it will spend the time for transfer money back to your credit card account around 3 days for the case of the credit card issued in Thailand and spend the time around 10 days for the case of the credit card issued in another countries out of Thailand. After I send the document confirmation to the bank I will inform to you know and then you can check with the bank about the next process.