There are two major categories of change initiatives for businesses: strategic and operational changes. This
SMA focuses on operational change initiatives in which systems and business processes are upgraded or
implemented. Project management methodologies to ensure technical success are briefly introduced before
the focus turns to organizational change management activities that must occur to ensure success in the human
dimension. Through the description of these pertinent activities, it is revealed that without focusing
on the human reaction to change, projects are susceptible to failure, often resulting in inefficient business
practices and expensive workarounds. This SMA provides considerations and tools that can be applied to
avoid failure due to human actions and reactions.
Sample templates that can be used (or modified) to support the organizational change management activities
can be found in the appendix of this document