Inquiry Number 2201508310000534804
Thank you for playing LINE Cookie Run and for taking the time to contact us.
Please note that there is a fixed probability that you will receive each of the various items and characters in the game.
Also, please understand that there is a chance you will receive the same item or character more than once and a lower probability of winning some of the rarer items and characters.
If an event is running then the chance of winning the rare items and characters is increased, but some are just more difficult to obtain than others.
PLEASE NOTE that event period times and dates in Japanese Standard Time (JST) and follow the GMT+9 time zone.
However, please be assured that it is possible to receive all the items and characters.
Please understand that we are unable to provide additional details of the game's fixed probability figures to members of the general public.
We are sorry to hear that you have not received exactly what you want on this occasion, but please keep trying as you have as much chance of receiving the each item/character as anyone else.
We apologize if you feel that the current system is unfair and in order for our customers to continue to enjoy using LINE GAME's many services, the management team realizes the importance of including the ideas of as many users as possible.
Therefore, although it may be difficult for us to include all of our customers' opinions in our games, we would like to pass on your comments to the relevant departments, where they can be used for future versions of the game, and we will try to develop and run the game to serve you better.
If you notice anything else then please feel free to contact us using the inquiry form.
Once again, thank you for taking the time to contact us, and we hope that you will continue to use and enjoy playing LINE Cookie Run in the future.
Kind regards,
LINE GAME Support