1. Fiona says nice things about the brochure (impressive), including the client
list and recommendation; Hans is nice about the website (really interesting,
fascinating), and shows that he took the time to read it and understand its
relevance.
2. They accept the flattery and develop the theme, using question tags (aren’t
they?,isn’t it?). Note that this is only possible because they have flattered
each other’s organisations. It would be inappropriate to use this to talk about
oneself (e.g. Yes, I am good company, aren’t I?)
3. It’s a safe topic. Personal flattery may make people uncomfortable, especially
if viewed as flirting. It’s also very difficult to continue a conversation after
someone flatters you, without sounding egoistic.
4. It’s an ideal question because it’s open-ended, and naturally leads to an
interesting and relevant conversation. Most other questions (e.g. Do you like
sport? Do you have a family?) can lead to dead ends (e.g. No, I don’t). Other
good openers involve asking about the journey or the hotel. If you are the
visitor, you can ask questions about the company (e.g. So, how many people
do you have here?) or the location (e.g. Are you from this city? Is it a good
place to live?).
5. At least four: football; children (and worrying about their children); Bristol;
karate.
6. Wow. That’s really interesting!;Really?; That’s interesting; Sounds interesting.