Patient-centered communication (PCC).
Researchers have defined PCC as “a primary means through which patientcentered care is accomplished” (McCormack et al., 2011, p.1085). McCormack et al.(2011) developed a conceptual framework for the measurement of PCC in a cancer setting. They took a mixed method approach. In addition to reviewing the literature they observed medical encounters in oncology and performed in-depth interviews with cancer patients and their families on PCC concepts found less frequently in the literature (managing uncertainty, fostering a healing relationship, and enabling patient selfmanagement). The details of the observations and interviews were not available. Finally, they identified 13 experts with extensive experience in the research or clinical experience related to PCC. They developed six concepts related to PCC: “exchanging information; fostering healing relationships; recognizing and responding to emotions; managing uncertainty; and enabling self-management” (McCormack et al., 2011, p. 1085). Despite the fact that the research setting was limited to cancer, they developed comprehensive concepts related to PCC that could be generalized to other populations, especially chronic conditions such as diabetes (McCormack et al., 2011).
Patient-centered communication (PCC).
Researchers have defined PCC as “a primary means through which patientcentered care is accomplished” (McCormack et al., 2011, p.1085). McCormack et al.(2011) developed a conceptual framework for the measurement of PCC in a cancer setting. They took a mixed method approach. In addition to reviewing the literature they observed medical encounters in oncology and performed in-depth interviews with cancer patients and their families on PCC concepts found less frequently in the literature (managing uncertainty, fostering a healing relationship, and enabling patient selfmanagement). The details of the observations and interviews were not available. Finally, they identified 13 experts with extensive experience in the research or clinical experience related to PCC. They developed six concepts related to PCC: “exchanging information; fostering healing relationships; recognizing and responding to emotions; managing uncertainty; and enabling self-management” (McCormack et al., 2011, p. 1085). Despite the fact that the research setting was limited to cancer, they developed comprehensive concepts related to PCC that could be generalized to other populations, especially chronic conditions such as diabetes (McCormack et al., 2011).
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