Qualification:
Excellent English communication skills.
Experienced in the hotel business for at least a minimum of 1-2 years.
Hospitable and service-minded
Positive team player with a flexible schedule
Responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution.
Contact for all guest requests and needs.
Proactive in every area including offering additional services.
Follow up with the guest to ensure satisfaction with the result.