While majority of the freight forwarders elsewhere are focusing on the “price-cut” approach and hence offering the “cheap service rate” in exchange with the limited options to satisfy the customer’s logistics need, our belief is the other way round. Since the logistics requirements by each and every customer are different, we will always tried to provide the our logistics solutions that fit each and every requirement rather than offering those common standard services which may not only waste of their time but also lead to their huge business lost at the end.
Two decades of experience in both local and international logistics provider had enlighten our management team to understand the key success factor of the logistics service. Surprisingly, it is not the huge investment on the truck fleet nor the big scale office area. Neither it requires giant warehouse nor the million dollars computer mainframes. The communication and the commitment are the answers to this question.
From our research, we had found that most of the discrepancies in the logistics activities were induced by how well the communication takes place; both internal and external. Whether it is miscommunication, late communication or no communication at all, these failures had significantly brought to the multinational traders more or less lost in all cases. To cope with this problem, Indigo line has focused more on our internal logistics know-how and the effective way of communication we have with; not only our customers but also all relevant parities including our local worldwide strategic partners.
Since the logistics activities included a variety of process, documents, functions and responsibilities. Thus, it seems to be too optimistic and naïve to search for a freight forwarder who can provide the total logistics service efficiently by their own; without any interference of the third party(s). There is no freight forwarder in this world who owns the truck fleet, ocean vessels, aircrafts, warehouse; all-in-one whose service can cover all major ports and airports worldwide. Given this fact, we had strategically joined our service with both local and international partners who are the best of their kind.
In the past, the perception by the multinational traders towards the freight forwarder is quite common and stereotype; that the service provided by any freight forwarder is dissimilar; providing the trucks, packing stuffs, preparing paper works and so on. With recent changes of the global awareness towards the world environment and besides, all of our business effort is moving towards what we had committed to our customers. Here our slogan comes.
“The others deliver your cargo, we deliver our commitment”