The following actions are in place to eliminate the issue :
1. BOPP film 8081313 (18 micron thickness) would be replaced with other code R5254 (20 micron thickness) which having higher thickness
in future pack prevent tearing during transportation. (Implemented in July 2015). Please refer TW72888 Updated BOPP film 8081313 to R5254 in SAPBOM
2. Communicate problem to packing operator to be aware and ensuring no tearing on consumer pack and also 100 % visual check before loading product into shipper carton.
3. Educate market to be realized the impact of the product through the heat again.