We disagree.
The cost that your company should pay because you deliver the goods to your customers. You should not push the cost to our company.
We can't pay because it was your company mistake not our company mistake.
Please review your thoughts again. We're disappointed in the service of your company.
You know, other shipper in china if a mistake from them. They deliver the goods to us immediately.
We request help from your company until now, we don't get our motor. Your company solve this problem very delay.