Encouraging Communication
The part of a mediation meeting in which participants try to negotiate a solution is notoriously complex, largely because each and every conversation of this sort is different depending on the people involved, the issues tackled, and the conflict’s intensity.
Up to this point, your meeting has been clear and sequential, with some identifiable benchmarks and goals. Now, however, you need to be flexible and adapt to wherever your employees take you while keeping in mind some overarching guidelines that focus and organize the conversation. Get the parties to talk, talk, and talk some more, but direct their conversation and guide them to stay positive, think creatively, and move beyond their immediate problems. Talking in circles never gets anyone anywhere. This section helps you steer the conversation in the right direction.