How do we help customers with their documentation requirements without incurring technical or legal risk?
Are metal compounds in scope?
When I submit my CMRT to customers I often get a response back saying that they require 100% response rate from suppliers and they will not allow me to submit smelters where I answer "smelter not listed."
We have conducted a "reasonable country of origin inquiry" on our supply chain, but customers are still asking for more details and absolute certainty. How do we respond?
We are privately held and our customer demands that we implement due diligence measures for conflict-free sourcing. How do we respond?
Does the company scope declaration cover our whole company supply chain or only all products supplied to the customer we issue the declaration?
What is the "burden of proof" for my company to claim DRC Conflict-Free?
We have a smelter not currently on the CFSI approved smelter list but listed as undertaking Extended Corrective Action Plans. Do we need to replace this smelter in our supply chain?
What do I do with smelters not on the CFSI list? Is there a way to self-rate/validate the smelters or refiners independently of the CFSI?
Do I have to provide part level declarations?
What is our responsibility to provide "unscrubbed" smelter data to our customers who are requesting we fill out the smelter tab?
If some of our suppliers are unable to fully comply (100% smelters are approved), how does it affect us as issuer?
If the supplier refuses to use the EICC template, how does it affect us?
Is yearly update of supplier RCOI information sufficient?
How do we react when a supplier does not give the address of a smelter that is not listed?
How do we treat a supplier who answers he is conflict free but does not report any smelter data even though he uses tin in his products?
How do we handle obsolete smelter data of a supplier who gave smelter data in 2013 or 2014 but did not respond to requests and reminders in 2015?