This was shipped to a UK address, we would have been able to resolve this situation had we been made aware of it earlier but there is many variables that could have happened now that this is 7 weeks ago and its very difficult for us to investigate as it was such a long time ago. We are always very honest and open with customers and this is why we have such an open returns policy but you also have a responsibility as a buyer to contact is the correct time so we can resolve this situation effectively and swiftly.