The purpose of this project is to conduct an empirical study on the effectiveness of social customer relationship management on social media (Facebook, YouTube, Google Plus, Instagram, Pinterest and Twitter) marketing and followership, in the college level consumer demographic. It is important to understand how businesses can better their communication and marketing to the consumer, and whether the social medium plays a role in success. With the growing success and use of social media, businesses must embrace the future. The effectiveness of social media marketing is difficult to derive because the amount of publicity an advertisement or business may receive on the internet may heavily depend on word of mouth, click or like. Social media website may be applied for use as a management system for customers and marketing with the growth of customer relationship management within social media. Customer relationship management, or CRM, when factoring in social media or social networking, could be used an efficient and effective tool for businesses. For this study, college level consumers will be evaluated to uncover their receptiveness to marketing messages on social media. Significant research has been done on advertising and communication through social media, and this paper seeks to prove power of marketing through followership. A survey was conducted to collect sample data via questionnaires. A multivariate statistical analysis was performed to develop multiple-regression models, as well as a Pearson's Correlation model. Results show statistical significances of the overall models and variances of demographics, immersion, and communication factor in relation to total followership. [ABSTRACT FROM AUTHOR]