2. First strategy, then operational. In practice, it is very common to find companies where the marketing department called endeavors to produce catalogs and brochures, preparing attendance at fairs, feed web page content and little else. This mentality is wrong and pernicious. The first should be the strategic focus and that we must focus early efforts. A proper analysis of the market, customers, competition, internal and context, enabling accurate segmentation to segment with the greatest chance of success, differential positioning can be transmitted with the resources available and that results in a defensible advantage, a selection successful channel with a pricing policy which rewards the channel and allow sustainable profitability, excellence in service embodying a winning proposition customer value. It should foster strategic culture in the hotel industry and to achieve what until today seems impossible, plan, not only the internal activities of the hotel, but everything that can achieve better business performance.