We acknowledge receipt of your claim on the above mentioned matter.
We are currently carrying out our enquiries with regard to your claim without prejudice and will be in a position to reply in the near future (within 21 working days). In the meantime, please always mention our reference number in any further correspondence.
We would take this opportunity to remind you that your claim will be dealt with in accordance with TNT's Terms and Conditions of Carriage.
Assuring you of our best attention at all times.