Scenario13 – Effective communication
You make a telephone call to a supplier. You spend 10 minutes giving them various product order numbers, the numbers of each stock item required, the delivery time you expect and other related information. You expect them to take it all down over the phone.
Task 13:
Briefly describe in a few sentences
1. Why the communication channels used in the following examples are not effective and
• Spent too much time for giving the supplier various
• Use wrong communication channel
2. Examples of more effective channels which could be used to replace them
• Fax/E-mail the product detail to the supplier then make a call to confirm again.