Hello, how can I help you?
I've got an appointment with Dr. Adams.
Are you Ms Moyers?
Yes, I am. I have an appointment at ten.
We just need to fill in some information for our files. Could you fill out these forms?
Certainly ... (comes back after filling out the forms) What's this form for?
It's just a privacy form informing you of our policies.
Is that really necessary?
I'm afraid it is. Could you also sign that form?
OK, there you go. Here's my insurance provider's card.
Thank you. OK, that'll be $20.
Why do I have to pay $20?
It's the deductible for office visits required by your health care provider.
... but I'm insured aren't I?
Yes, of course. Your health care provider asks for deductibles on office visits.
Every time I turn around I've got some additional fee to pay. I don't know why I pay for insurance!
I know it's frustrating. We also have a lot of paperwork. Every provider has different forms and requirements!
This can't continue on like this!
I agree with that!