The consumer’s purchase decision undergoes a whole process of 5 stages:
· Problem recognition: the consumer has to recognize the want of buying a product.
· Information search: once, the need is stated, the consumer goes the stage of searching for the attributes in a product that best serve his purpose.
· Evaluation of alternatives: after searching for the best possible alternatives the consumer compares all such alternatives and decides on the one which satisfies his wants in the most and best possible ways.
· Purchase decision: under this process the consumer makes a few more sub decisions regarding; the brand, dealer, quantity, timing and the payment method.
· Post purchase behavior: once the purchase has been made, the buyer often hears about other products being more satisfactory and this is the stage where marketing communication comes to the rescue and makes the buyer feel good about his purchase decision.
Heineken, the want often arises out of a social meeting of people. This requirement is then followed by the second stage of procuring information about the various products that are available in the market like, Budweiser, Carlsberg, Corona, and Heineken. All such alternatives are evaluated and then the purchase decision is made depending upon the requirements of the consumers which in this case is mostly dependant on the taste of customers. Post purchase a consumer is generally satisfied due to the distinct taste and the image the brand carries with it. A huge media presence of the brand always helps the consumer derive maximum satisfaction post purchase.
Such a purchase decision of the buyer largely depends upon 3 major factors:
· Cultural; how the culture and background of the buyer responds to such a purchase.
· Social; such factors arise from the society and how the people around the buyer would react after such a purchase is made.
· Personal; these factors depend entirely upon the individual and how such a purchase would satisfy the person himself.