The centre-piece of Malaysian consumer protection legislation is the Consumer
Protection Act, 599 of 1999 (incorporating all amendments up to January 2006),
which establishes the Tribunal for Consumer Claims (TCC). The Act gives consumers
rights against suppliers and against manufacturers. The Tribunal provides an
alternative channel, other than the courts, for a consumer to file a claim for loss
suffered in respect of goods or services purchased or acquired below a certain
monetary threshold which is determined periodically. Similar to the intentions of the
South African legislation, the primary objective of establishing this Tribunal is to
provide an alternative forum for consumers to file claims in an easy, inexpensive and
speedy manner. It thus locates redress alongside the formal judicial system,
recognising that court proceedings are often lengthy and require the services of a legal
representative, which carries financial costs often unaffordable to consumers, or
which is such that this outweighs the cost of possible redress payable to a consumer
The centre-piece of Malaysian consumer protection legislation is the Consumer Protection Act, 599 of 1999 (incorporating all amendments up to January 2006), which establishes the Tribunal for Consumer Claims (TCC). The Act gives consumers rights against suppliers and against manufacturers. The Tribunal provides an alternative channel, other than the courts, for a consumer to file a claim for loss suffered in respect of goods or services purchased or acquired below a certain monetary threshold which is determined periodically. Similar to the intentions of the South African legislation, the primary objective of establishing this Tribunal is to provide an alternative forum for consumers to file claims in an easy, inexpensive and speedy manner. It thus locates redress alongside the formal judicial system, recognising that court proceedings are often lengthy and require the services of a legal representative, which carries financial costs often unaffordable to consumers, or which is such that this outweighs the cost of possible redress payable to a consumer
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