Dear Santi,
Based on the video conference call last Thursday, DivioTec Taiwan will offer you RMA status every other week (on 1st and 16th of every month).
Here are the information that we will offer.
Please advise whether the following information is enough.
1. RMA no
2. Model no
3. Serial no
4. Problem
5. The date when DTW receive the RMA items
6. The estimated delivery date back to Thailand
7. Pending RMA items with repair fee