Dear Miss Tayoma Ruth,
We would like to thank you for your valuable feedback. We would like to apologize for any inconveniences occurred during your stay. We appreciate your comments and we would like to inform you that you came to checked in for 1 room and informed us that your first booking was not complete and didn't receive any confirmation from Booking.com so you tried to booking second times and received the confirmation then. We understood and we were informed you to contact Booking.com,will not be charged if we receive the cancellations from Booking.com but you didn't contact Booking.com as we discussed on arrival date so this was a reason why we charged you as No Show madam.