1. Obtaining customer attributes(CAs).
2. Developingengineeringcharacteristics(ECs).
3.Buildingrelationshipbetweencustomerattributes(CAs)andengineeringcharacteristics(ECs).
4.CompletingcompetitivesurveyandcalculatingrelativeimportanceofCAs.
5. Performingthecompetitivetechnicalbenchmarking.
6. DeterminingtherelationshipsamongECs.
7. CalculatingtheimportanceofECsandadditionalgoals.