In order for Tangerine Centre Sdn Bhd to remain competitive in the beauty industry, they need tolook at the current services that are offered by their competitors. It is clear that Mrs Seow wishesto remain competitive in the market and feels that Tangerine Centre Sdn Bhd should upgrade itsfacilities and services offered. This can only be done by ensuring that the company’s beauty therapists are internationally qualified. This means that the beauty therapists have to have at leasta CIDESCO diploma. Currently, the beauty therapists in Tangerine Centre Sdn Bhd only havethe local Malaysian Certificate – Malaysia JPK (SKM) Tahap III certificate.As there are current employees in the company, Tony should first do a Job Analysis byoutlining a summary of a job’s duties and responsibilities, its relationship to other jobs, theknowledge and skills required, and working conditions under which it is performed. Job analysisis performed on three occasions: (1) when the organization is founded and a job analysis program is initiated for the first time; (2) when new jobs are created; and (3) when jobs arechanged significantly as a result of new technologies, methods, procedures, or systems. In thiscase, Tony may request for the existing employees be trained or sent for courses to obtain theinternational qualification. As for the new recruits, in order to familiarize them with the currentoperations of the company, they can be paired up with the seniors of the company to learn aboutthe processes and ropes of their jobs. This is called the buddy system.