Issue is we have major problems with our customer as a result of this order, its really effected our whole relatioship with the customer, the fact that samples arrived late and then when they did, we had quality issues with them which has forced the customer to cancel a LARGE selection of their order.
at this point it really is difficult for us to fix this, main issue is that we had to wait so long for sample, that eventually when customer receives samples, if there is an issue with the samples then its too late to fix it...lead times are the main problem here, samples should be completed asap.